We offer FREE UK shipping on all orders of £95 or more.

Free shipping is provided using a Royal Mail Tracked 48 or Parcelforce service. Where available, you can upgrade to a 24-hour service for £1.

Providing all items are in stock and your order is placed before 12:00 midday, we aim to dispatch your order the same working day, Monday to Thursday.

Orders placed after the cut-off, or outside these days, will be dispatched on our next available dispatch day.

Estimated Delivery Times

Delivery times vary depending on the service selected:

• • Royal Mail Tracked 48: approximately 2–3 days (excluding Sundays)
  • Royal Mail Tracked 24: approximately 1–2 days (excluding Sundays)
  • Parcelforce Standard: approximately 2–3 days (excluding weekends)
  • Parcelforce Express: approximately 1–2 days (excluding weekends)

These are estimated delivery times and are not guaranteed unless specifically stated otherwise.

For deliveries outside UK Mainland areas, please allow additional time.

Highlands, Islands & Other Areas

For delivery to the following postcode areas, please contact us before placing your order so that we can provide an appropriate shipping quote:

AB, BT, HS, IM, IV, KA, KW, PA, PH, TR & ZE

Delivery to these areas will normally take approximately 3–4 working days, although this may vary depending on the destination and courier service.

Delayed Deliveries

Occasionally, deliveries may be delayed due to circumstances outside the reasonable control of Glasshammer Gaming, including courier delays, adverse weather and disruption to postal services.

We cannot accept responsibility for delays caused solely by circumstances outside our reasonable control.

Nothing in this policy affects your statutory rights, including any rights you may have where delivery is significantly delayed or goods are not delivered within an agreed or legally required timeframe.

Lost or Damaged Parcels

Your order remains our responsibility while it is being delivered to you.

In the unlikely event that your order is lost or damaged in transit, please contact us as soon as possible so that we can investigate the issue.

Where goods are confirmed as lost or damaged during delivery, we will arrange an appropriate replacement or refund in accordance with your statutory rights.

Damaged Deliveries

If the outer packaging is visibly damaged when your order arrives, please make the courier aware of the damage where possible.

We also recommend taking photographs of the packaging before opening the parcel and retaining the packaging while we investigate.

If the contents of your order are damaged, please contact us as soon as reasonably possible. We ask customers, where possible, to report transit damage within 5 days of receipt so that we can raise the issue promptly with the courier.

Reporting an issue outside this period does not affect any statutory rights you may have.

Click & Collect

Click & Collect is available on eligible orders placed through the Glasshammer Gaming website.

There is no delivery charge for orders collected from our store.

When Your Order Is Ready

Please wait until your order is confirmed as ready for collection before travelling to the store.

Orders can be collected during our normal opening hours.

When collecting your order, we may ask you to provide your order number, name or other reasonable proof of purchase.

Collection Period

Click & Collect orders should normally be collected within 30 days of being notified that they are ready.

We understand that circumstances can sometimes prevent customers from collecting within this period. If you need us to hold your order for longer, please contact us as soon as possible and we will do our best to accommodate you.

Uncollected Orders – 30 Days

If your order has not been collected within 30 days, we may contact you using the details supplied with your order to remind you that it is still awaiting collection.

Your goods will normally continue to be reserved for you during this period.

Uncollected Orders – 60 Days

We cannot hold Click & Collect orders indefinitely.

If an order remains uncollected 60 days after it became available for collection, we reserve the right to cancel the order and return the products to our available stock.

Where reasonably possible, we will attempt to contact you before doing so.

If an uncollected order is cancelled and the products are returned to stock, any refund due will be handled in accordance with your statutory rights and our Returns, Cancellations & Refunds Policy.

We may offer store credit as an alternative where appropriate, but this does not affect any statutory right to a monetary refund.

Unable to Collect Your Order?

If you selected Click & Collect but subsequently find that you’re unable to visit the store, please contact us.

Where possible, we can arrange for your order to be delivered instead. You will normally need to pay the applicable delivery charge unless the value of your order qualifies for free delivery.

We may also be able to combine your Click & Collect order with a subsequent website order for delivery.

Cancelling a Click & Collect Order

Choosing Click & Collect does not affect your statutory cancellation or refund rights.

Requests to cancel an order will be handled in accordance with our Returns, Cancellations & Refunds Policy and applicable UK consumer law.

Exceptional Circumstances

If exceptional circumstances prevent you from collecting your order within the stated period, please contact us as soon as possible.

We will consider reasonable requests to extend the collection period on a case-by-case basis, particularly where you contact us before the order has been cancelled and returned to stock.

Need Help?

If you need assistance with delivery or Click & Collect, please contact our team on:

01952 986037

If you’re contacting us about an existing order, please have your order number available so that we can help you as quickly as possible.

Nothing within this Delivery & Click & Collect Policy affects your statutory consumer rights.