Postage Policy

Providing your items are in stock and ordered before 12 o’clock midday your order will be dispatched the same working day (Monday-Friday). Shipping times vary depending on which shipping option you select and what country you live in:

  • Royal Mail Tracked 48 – 2 to 3 days (excl. Sundays)
  • Royal Mail Tracked 24 – 1 to 2 days (excl. Sundays)
  • DPD Standard – 2 to 3 days (excl. weekends)
  • DPD Express – 1 to 2 days (excl. weekends)
  • (When shipping outside of the UK Mainland please add 5 days)

In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement.

Delays due to circumstances outside the control of Glasshammer Gaming shall not entitle the purchaser to cancel or to refuse delivery.

When taking receipt of the goods from the courier and the packaging is damaged please state “Damaged” when signing as failure to do this will mean that you have received them in good condition, if the contents are damaged please contact us within 5 days of receipt.

If you need any assistance please contact our dispatch team on 01952 986037.

For the following postcodes please contact us prior to purchase to obtain a shipping quote (AB, BT, HS, IM, IV, KA, KW, PA, PH, TR & ZE).

Delivery to these areas will be a 3-4 day service.