The Glasshouse FAQ

Are you COVID Secure?

We’ve done everything we can to keep you safe. Only 1 table per row is currently in use. PPE & Handwash are provided. From the 24th of July face coverings are mandatory.

What are your opening hours?

Monday, Thursday & Friday – 1pm till 11pm. Saturday & Sunday – 10am till 5pm.

Do I need to book a table?

You don’t have to book but it’s a good way to avoid disappointment. You can book a table using this form.?????????????????????

How much does it cost to rent a table?

£3 per person for the entire day.

What games can i play on your tables?

Anything you want! You’ve payed your table rent so it’s entirely up to you.

Can I bring my own Lunch/Dinner?

You can bring your own food in or order from the huge selection of takeaways locally. We don’t allow people to bring in their own drinks.

Is The Glasshouse Wheelchair friendly?

Yes. The gaming hall and toilets are all on the bottom floor. The shop is upstairs but our staff are happy to provide table service for drinks and toys.

Is it child friendly?

Everyone is welcome 🙂 There are lots of expensive and well painted items on tables so children can’t be let loose to terrorise peoples collections.

Can i collect my order if I am in a rush/want to save postage?

Please do, we get lonely 🙂 You can choose ‘Collect in Store’ during checkout to remove the postage cost and pay us a visit.

Great! Where are you located?

The Glasshouse,
Redland Industrial Estate,
St. George’s,
Telford,
Shropshire,
TF2 9JX.

Can I get a refund?

If you aren’t happy with anything you have every right to a refund. Please see our Returns Policy for more information.

My item is not in stock. When will it arrive/be shipped?

Our estimated delivery service takes into account items that are not currently in stock so please use that as a worst case scenario. We place orders with Games Workshop every Tuesday at 12 o’clock midday and ship them out Thursday so you should get your items for the weekend.

What if you don’t have the item I want?

We can order in almost anything you need. Please ask and we’ll always do our best to help.

How can i get in touch to ask any additional questions?

Head over to the Contact Us page for more information.