Store Manager

Location: The Glasshouse, Telford
Salary: £30,000 per annum
Hours: 38 hours per week
Job Type: Full-time, Permanent

About the Role

We’re looking for an enthusiastic, organised and motivated Store Manager to take responsibility for the day-to-day running of The Glasshouse.

The Glasshouse is more than just a gaming store. We’re a growing community-focused gaming venue, offering tabletop gaming, trading card games, organised events, retail products and a fully licensed bar.

We’re looking for someone who can lead by example, maintain high standards and help us continue to grow.

Key Responsibilities

Store Operations

• Oversee the daily running of The Glasshouse.

• Maintain excellent standards of cleanliness, organisation and presentation.

• Ensure opening and closing procedures are followed correctly.

• Identify opportunities to improve store operations and customer experience.

• Ensure health and safety procedures are followed.

Staff Management

• Supervise and support store staff.

• Manage staff performance, behaviour and professionalism.

• Delegate tasks and ensure responsibilities are completed.

• Help create a positive and productive working environment.

Customer Experience & Community

• Deliver excellent customer service and resolve customer complaints professionally.

• Build strong relationships with our gaming community.

• Engage with customers both in-store and through social media.

• Help create a welcoming, inclusive environment for new and existing players.

Events & Venue Management

• Oversee the weekly gaming and events schedule.

• Support the organisation and growth of tournaments, leagues and community events.

• Manage gaming table bookings and ensure the venue runs efficiently.

• Identify opportunities to increase participation and grow the community.

Stock & Sales

• Monitor stock levels and report replenishment requirements.

• Implement and maintain procedures to minimise stock loss.

• Ensure products are correctly displayed, priced and available for sale.

• Support the processing and dispatch of online orders.

• Identify opportunities to increase retail sales and improve profitability.

Bar Operations

• Oversee the daily operation of the licensed bar.

• Ensure appropriate standards of cleanliness, stock control and responsible alcohol service.

• Monitor bar stock levels and minimise wastage.

What We’re Looking For

• Previous experience in retail management or a similar supervisory role.

• Strong leadership and organisational skills.

• Excellent communication and customer service skills.

• Confidence handling customer complaints and resolving problems.

• Ability to work independently and take responsibility for the venue.

• A proactive approach to improving business performance.

• An interest in tabletop gaming or trading card games

Working Hours

• Thursday: 11:30am – 11:30pm

• Friday: 11:30am – 11:30pm

• Saturday: 9:30am – 4:30pm

• Sunday: 9:30am – 4:30pm

Total: 38 hours per week

Apply Now

If you’re passionate about delivering excellent customer experiences, leading a team and helping a growing business succeed, we’d love to hear from you.

Complete the application form below to apply.